Bevis Property Services is committed to protecting your privacy and handling personal information transparently. Read about how we collect, use, and safeguard your data.
Contact & identity data
Name, company, job title, postal address, email address, phone number.
Transactional data
Quotes, invoices, service agreements, job site details and service history.
Payment data
Bank account or card details (collected only when required for payments). We use secure third-party payment processors; Bevis does not store raw card data on our systems.
Technical and usage data
IP address, browser/OS, device identifiers, pages visited, referral source and analytics data.
Special category data
Health or incident-related information where necessary for emergency restoration — collected only with explicit consent and handled with enhanced safeguards.
To provide and manage services (cleaning, grounds maintenance, restoration).
To respond to enquiries, provide quotes, schedule and deliver services, and follow up after service delivery.
To process payments and manage accounts, including debt recovery if required.
To maintain safety, security and incident reporting at job sites.
To send marketing (where consented) and transactional communications such as booking confirmations, invoices and service notices.
To comply with legal obligations and protect our legal rights.
Contract
Processing necessary to perform our contract with you (e.g., to deliver services).
Consent
Where you have given clear consent (e.g., marketing communications, certain health information).
Legitimate interests
For business operations such as fraud prevention, network security, and service improvements, balanced against your rights.
Legal obligations
To comply with laws and regulatory obligations.
We use cookies and similar technologies to operate our website, improve user experience, and analyze site usage.
You can control cookie preferences via your browser settings or our cookie banner. Blocking some cookies may affect website functionality.
Service providers
Third-party providers who perform services on our behalf (payment processors, CRM, analytics, cloud hosting).
Insurers & legal advisors
When required for insurance claims, legal advice, or to defend legal rights.
Regulators & law enforcement
If required by law or to respond to legal process.
Buyers or business partners
In connection with a sale, merger, acquisition or reorganization of Bevis or its assets.
Some service providers we work with may be located overseas. Where personal information is transferred outside Australia we will ensure appropriate safeguards are in place such as standard contractual clauses, data processing agreements, or another lawful mechanism.
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements.
Typical retention periods: transactional records and tax-related documents — 7 years; marketing preferences — until you opt out; job site/service records — as required for warranty, incident or insurance purposes.
We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These include access controls, encryption in transit, secure backups, regular patching and staff training.
Access
You can request access to the personal information we hold about you.
Correction
If information is inaccurate or incomplete, you can request correction.
Deletion
You can request deletion in certain circumstances (subject to legal exceptions).
Portability
Where technically feasible, you can request a copy of your data in a portable format.
Objection & restriction
You can object to or request restriction of processing, where applicable.
Withdraw consent
If processing is based on consent, you may withdraw consent at any time without affecting processing prior to withdrawal.
Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to remove that information.
We may update this Privacy Policy from time to time. The 'lastUpdated' date at the top of this policy will show when it was last revised.
Significant changes will be notified on our website or by other reasonable means.
If you have questions about this Privacy Policy or wish to make a request regarding your personal information, contact our Privacy Officer:
Email: privacy@bevisproperty.com.au
Phone: 0483791174
Address: Tower 4, Level 17, 727 Collins St, Docklands VIC 3008
To make a request for access, correction or deletion, please contact us at the email above and include as much detail as possible to help us locate the information.
We may need to verify your identity before responding to requests and will respond within a reasonable timeframe required by applicable law.
If you are not satisfied with our response to a privacy-related complaint you may contact the Office of the Australian Information Commissioner (OAIC) or the relevant state/territory regulator.